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Privacy Policy

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Privacy Policy — MyStayLast updated: September 15, 2026This Privacy Policy describes how Creanext Srl, with registered office at Via Provinciale Pianura 2, 80078 Pozzuoli (NA), Italy, VAT number 11071011214 (the "Data Controller"), collects, uses and protects the personal data of users of the MyStay application (available for Android devices, tablets and web), designed for the operational management of hospitality properties (hotels, B&Bs and similar accommodation facilities) by staff and property managers.1. Data ControllerCreanext Srl
Via Provinciale Pianura 2, 80078 Pozzuoli (NA), Italy
VAT number: 11071011214
PEC (certified email): [email protected]
Email: [email protected]2. Data we collectThe app collects the following categories of data, depending on the user's role (manager, staff, guest):• Account data: first name, last name, email address, role, and the property the user belongs to.
• Property data: name, address, opening hours, images, rooms and services configured by the property manager.
• Usage data: requests created/handled within the app (e.g. service requests, cleaning requests, assistance requests), room status, notifications.
• Location data: where enabled, the property's location is used via the Google Maps API for mapping features; the location of individual users is not tracked.
• Device technical data: device identifiers and diagnostic information necessary for the app to function and to maintain real-time connectivity (notifications, status updates).3. Purposes of processing• Providing and delivering the app's features (request management, staff-guest communication, room and property management).
• Sending notifications related to requests, bookings and property activities.
• Ensuring the security of the service and preventing misuse.
• Complying with legal obligations.We do not use personal data for advertising purposes and we do not sell personal data to third parties.4. Legal basisProcessing is based on the performance of the service contract (Art. 6(1)(b) GDPR), on the Data Controller's legitimate interest in the proper functioning of the service (Art. 6(1)(f) GDPR), and, where required, on the user's consent (Art. 6(1)(a) GDPR).5. Third-party services we useTo provide the service, we rely on the following providers, which may process data on our behalf:• Google Maps Platform — property geolocation.
• Google Gemini API — AI-powered automatic translation of content (e.g. service descriptions).
• Telegram Bot API — sending notifications to staff (optional channel).
• Resend — sending transactional emails.
• Cloudflare R2 / S3-compatible storage services — storage of images uploaded by users (e.g. property images).
• Railway — server infrastructure hosting.Each provider processes data in accordance with its own privacy policy and, where applicable, in compliance with the GDPR.6. Data retentionData is retained for as long as necessary to provide the service and for the period required by contractual or legal obligations. Users may request the deletion of their data by contacting the Data Controller (see Contact section).7. Data subject rightsAt any time, users may exercise the rights provided for under Articles 15-22 of the GDPR, including:• Access to their personal data
• Rectification or erasure of data
• Restriction of or objection to processing
• Data portability
• Lodging a complaint with the competent Data Protection AuthorityTo exercise these rights, please write to [email protected].8. SecurityWe adopt appropriate technical and organizational measures to protect personal data against unauthorized access, loss or disclosure, including encrypted communications (HTTPS/TLS) and token-based authentication.9. MinorsThe app is intended for professional/operational use by adult staff members of hospitality properties and is not directed at children.10. Changes to this policyThis Privacy Policy may be updated from time to time. The date of the last update is shown at the top of this page.11. ContactFor any questions regarding this Privacy Policy or the processing of your personal data, please contact: [email protected]

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